The great department store reset: Why Harrods, Selfridges and Harvey Nichols are taking different paths

Department stores in the UK are navigating a consumer environment dictated by unlimited online choice and cautious discretionary spending. What has transpired as a result is a two-sided challenge for retailers that have to both work to keep stores open, while also giving customers a reason to visit them. In this context, the traditional department store model is no longer enough in itself. Instead, a physical footprint must come with a contemporary purpose.