Delivery news and archive

Wolford admits to ‘overstretched’ delivery service amid restructuring efforts

Lanvin-owned tights brand Wolford has admitted to “unforeseen complications” leading to “longer-than-expected delays” on orders over recent months after dissatisfied customers made their complaints about the brand’s delivery service public. In a statement to the Guardian, Wolford said issues arose after it switched to a new delivery provider...

Retail

Black Friday delivery delays expected amid 30,000 retail vacancies

UK retailers face potential operational challenges this peak shopping season, with nearly 30,000 postal and delivery driver vacancies threatening to disrupt online sales expectations. The Esendex 'Delivery Delays' Report reveals a critical workforce shortfall across logistics sectors, with England experiencing the highest risk, registering 43.7...

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DPD to roll out robot deliveries to 10 UK towns and cities

Delivery company DPD has announced plans to expand its robot delivery service to 10 UK towns and cities in the next 12 months, starting with Raunds in Northamptonshire. The roll out follows what the firm reported to be a “successful trial” in Milton Keynes and will extend DPD’s ongoing relationship with AI-powered robotics specialist, Cartken....

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Narvar partners with logistics platform Fillogic to simplify returns

Narvar has announced a new partnership with logistics-as-a-service platform Fillogic with the goal of helping retailers and brands simplify and expedite product returns. The partnership will bring together Narvar’s end-to-end returns management solutions and Fillogic’s Hub Network and sortation technology. Fillogic will now be able to pick up...

Retail

Returns jump in July as Brits send back hasty lockdown purchases

The Royal Mail has seen a 25 percent year-on-year increase in the amount of returns made in July as Brits sent back items they splashed out on during lockdown. When breaking it down by areas in the UK making the most returns, St Albans tops the list, followed by Watford, Kingston-upon-Thames, Ilford and South West London. By country, capitals...

Retail

H&M to deliver orders by bike in the Netherlands

H&M has started delivering orders to its customers in the Netherlands by bike in a bid to cut down on carbon emissions. The Swedish retail giant has teamed up with Dutch bicycle courier company Fietskoeriers.nl for the initiative which offers next-day delivery and is priced like H&M’s regular next-day delivery service. Couriers from...

Retail

Zalando shares ‘excellent’ results from private delivery pilot

Zalando has shared the first positive results following a new pilot delivery service operated by private persons. The German fashion giant has been piloting private pickup and drop-off points in Denmark (Aarhus and Copenhagen), which see members of the public sign up to be ‘Din Nabo’ (or ‘your neighbor’ in Danish) and receive packages for others...

Retail

Zalando pilots same-day deliveries for Adidas.fr customers

German fashion giant Zalando is delivering orders for Adidas' french website as part of a pilot. The test, which started in the beginning of August and will initially run for 6-12 months, sees Zalando deliver goods on the same or next day from its own logistics centre in Moissy-Cramayel to Adidas customers in Paris who have bought their goods...

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Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...