High demand for Primark’s click and collect service forced the British retailer’s website to crash on Monday. The trial service, which is initially available in 25 UK stores and launches with childrenswear, is a result of the company losing 1 billion pounds in sales during the pandemic, when it did not offer pick-up or delivery options and...
14 Nov 2022
John Lewis Partnership is providing access to its click and collect distribution network to third party retailers as part of a pilot. The trial will kick off with British fashion retailer Boden, allowing its customers to use the John Lewis & Partners click and collect service to pick up their parcels from 30 Waitrose & Partners stores. John...
31 Oct 2019
A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...
15 Aug 2019
British handbag and accessories brand Radley is to allow in-store customers to access its entire product range via a new ‘Order In-Store' app feature. The brand, which currently operates 32 stores in the UK, has collaborated with omnichannel order management specialist OneStock for the new feature which allows orders to be delivered from the...
13 May 2019